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| Arena Number Tag Clips |  | | Arena Number Tag Holders | | | Barrettes: Silver, H-Hair & Leather | | | Belts: Horsehair & Web | | | Bolo Ties | | | Boot Tips & Boot Bracelets | | | Bracelets, Horsehair | | | Bracelets, Leather | | | Bracelets, Silver Austin Collection | | | Buckles | | | Button Covers, Pins | | | Chokers/Earrings - Bone | | | Conchos, Saddle Blanket | | | Conchos, Screw Back | | | Displays | | | Dog Collars | | | Earrings, Beaded | | | Eyeglass Holders | | | Hat Pins | | | Hatbands, Bone Bead | | | Hatbands, Crystal | | | Hatbands, Horsehair | | | Hatbands, Leather | | | Headstalls & Reins | | | Jewelry, Silver Austin Collection | | | Keychains | | | Kiltys | | | Money Clips | | | Scarf Slides | | | Stampede Strings | | | Tassels | | | Tassels, Shuflys | | | Watch Bands | | | Zipper Pulls | |
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Frequently Asked Questions
Q: We are a store or manufacturer and we want to place an order - what do we need to provide to get started?
A: You will need to provide a resale number; a complete address and phone number and we will contact you regarding terms and payment information if you are not already established as our client. You are welcome to email, phone or fax your order directly to us. We have provided a user friendly form on our website as well as a downloadable order form which you can fax to 512-339-1803. We do accept ALL forms of written orders - post it notes, napkins, and scribble pad paper as long as we can read it and it will work with your fax machine!! We also would love to talk to you - call us any time with your questions or orders (any time actually being between 8:00 AM-5:00 PM cst.)
Q: How long does it take for an order to be shipped once the order has been placed?
A: We try to get all orders out within 24 -48 hours. Keep in mind that we do produce our leather, concho and bone bead hatbands and jewelry right here in house, made to order. If there will be a delay - we will advise you right away by phone or email. We will also discuss what your needs are! Let's just say it's Monday and you have to have it by Wednesday. Can we make a miracle happen? Yes - we usually can with the help of UPS and the services they offer! If not - we'll tell you. Please plan a little bit ahead when placing your orders - air shipping has gotten very costly.
Q: Will you braid with my own horse's hair?
A: No, we won't and we're sorry! We have heard some very heart wrenching stories about loved ones and we just could not promise to keep track of individual hairs throughout our process of manufacturing each product. Some items go through about 5-10 individual's hands before completion. We would not feel comfortable shipping you something that might include somebody else's horse's hair!
Q: Is this genuine horsehair that you make your products with?
A: Absolutely! We know that some manufacturers blend nylon or other man made fibers in with the natural horsehair to cut costs. We not only use pure hair - we check each item before it leaves our warehouse to make sure knots are secure and tassels are evenly trimmed - it's much like a beauty shop on a daily basis!
Q: Do you do custom work of any kind?
A: Yes we do, we've done all kinds of horsehair products that vary in size, shape or color combinations from our regular product line ie: tassels, cording, bracelets, key chains. We've done country flag colors and team colors, larger & extra small sizes, western & English styling - you tell us what you want - we'll tell you if we accept the challenge!!! We also do custom buckles and jewelry. For the jewelry items, dies must be built and set up and deposits are required. Minimum piece requirements vary on the jewelry but do apply. We'd be glad to discuss the goal for your project with you if you have a special need for a particular item that we don't currently offer.
On the buckles and name plates, we can do individual names, but we do add an up charge on to our wholesale price per piece. It's determined by the complexity of the request and usually begins at $10.00. Again - we'd be glad to discuss your particular needs so we can get them addressed and come up with a positive, cost effective resolution for you. We do require ALL custom requests to be in writing.
Q: What are the buckles made of?
A: The metal is German silver. Each component and process for making the buckle is all done by hand. The artisans that engrave the buckles make each piece unique of itself. When we add custom lettering, each letter is cut to fit within the size of the buckle. It is then finished off with sterling & gold plating.
Q: What is the Austin Collection jewelry made of?
A: It too is made from German silver and then gold & sterling plated, sometimes ornamented with copper and other metals. We add brilliant rhinestones and soft brushes of background accent to our designs to make our quality stand out at very competitive prices.
Q: Can you drop ship or ship to me at a different address than my store or main place of business?
A: We have lots of traveling customers - so yes we can! We will only send drop shipments by UPS as their tracking service is the most efficient & reliable. Of course we'll need a complete address and a cell phone number for UPS to find you if needed.
We do not encourage individual pieces to be shipped to your internet or retail customer by us. Sorry - we just aren't set up for that!!! We will certainly work with you if you have an emergency!
Q: Do you work with International accounts and how do you ship?
A: You bet we do! Actually, we hear from our many existing international clients that we are one of their favorite & reliable companies to work with due to our quick response to new orders, turn around time and communication from start to finish until it's received at the final destination! Some of us speak Spanish too!
We can work with your specific broker or consolidator or we can ship by UPS freight collect with your account number. We can also prepay & add the freight cost to your invoice, including our volume discounts offered to us by UPS. We'll be glad to give you an approximate cost as it comes close to shipping time. We do require prepayment by credit card or by wire transfer on international orders.
Q: What are your domestic payment terms?
A: First time customers, we require prepayment by credit card or COD. After your account is established we can offer Net 30 day terms for approved accounts. We accept Master Card & Visa.
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